Arundel
Mon to Fri: 6am – 5pm
Sat & Sun: CLOSED
Ballina
Mon to Fri: 7am – 5pm
Sat & Sun: CLOSED
Tweed Heads
Mon to Fri: 7am – 5pm
Sat & Sun: CLOSED
Coffs Harbour
Mon to Fri: 7am – 5pm
Sat & Sun: CLOSED
*Closed Public Holidays
*Closed on Saturday in the event of a long weekend due to a Public Holiday
*NSW branches run on Daylight Savings Time during the summer months.
Yes, our Customer Service Team can process orders and accept payments over the phone. After placing your order, your Customer Service Representative will guide you through the payment process to complete your transaction.
We do recommend you order slightly more than you require as concrete & clay products can vary from batch to batch in colour and size. If you decide to extend your project at a later date, you may have trouble getting the product when you need it and there may be additional cost involved. Sometimes just a few weeks can mean a new batch is available, which could result in product features changing slightly (ie. lighter or darker in colour – even slight size discrepancies) You will also need to allow for any wastage incurred due to any cuts required.
All pavers & retaining walls are delivered on wooden pallets. When you have finished, please call the number on the side of the pallet and the manufacturer will collect these for you next time they are in your area. This can take up to two weeks.
Yes. All manufacturers recommend pavers be sealed once they have been laid & cleaned thoroughly. Please contact our experienced Customer Service Team for more information on sealing procedures and requirements for your specific job.
Our experienced Customer Service Team will assist in calculating the quantities required for your project based on the measurements you provide. However, please note that these calculations are estimates only, and we do not guarantee their accuracy. It is recommended to review and confirm quantities independently to avoid discrepancies or misunderstandings about the amount of product needed. If there are any disputes regarding product credits, these calculations will be taken into consideration, but the final decision will be based on the actual product usage and needs.
Our delivery service, utilising our fleet of trucks and Moffet Mounty forklifts, operates Monday to Friday, 6am to 7pm, excluding public holidays. We may use subcontractors for certain locations. Deliveries within a 10km radius from the General Post Office are considered normal. Extra fees apply for remote locations. We deliver to the curbside, with the driver trying to place products close to the job site, at their discretion. Crossing the curbside incurs extra charges, and any damage becomes the customer’s responsibility. For large orders (up to 22 pallets), we allow 1 hour for load/unload, and for smaller orders (1 pallet), the same time applies. For each additional 2 minutes, charges apply (rate to be confirmed with Trent). For other deliveries, 15 minutes is allowed, with additional time charged similarly. Ensure written permission for access through neighbouring land before delivery.
Our Customer Service Team will be more than happy to arrange a sample prior to you placing an order. Depending on where the product is coming from, these can take up to 2 weeks to arrive.
We regularly update our displays to ensure we are showcasing the most current products. However, colour and sizing variations can occur from batch to batch. Therefore, it is recommended you order a sample prior to placing your order.
PLEASE CHOOSE CAREFULLY. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange, or credit, where goods are faulty, wrongly described, or different from a sample shown to you. Please note that returning products may incur a 30% restocking fee and potential pick-up fees.
Paving is made up of individual pavers joined up to make one interlocked system. This makes it a more flexible and durable option than a single slab of concrete. After installation, you can walk and drive on pavers straight away. Pavers can be up to four times stronger than concrete slabs, and take up to four times as much weight. Manufacturers often back their pavers with a lifetime warranty. If a paver cracks or is stained, you can simply remove the individual paver and replace it – unlike a concrete slab which would need to be completely replaced. Pavers move well with the ground underneath, and since they can expand there is less likelihood of cracking when the earth moves. If you need to access the ground or drainage underneath the system, you can simply remove and then replace the pavers without much fuss or effort. With many materials and colours to choose from, you can get creative with the design. And because you’re working with individual bricks or stones, you can create a custom pattern the way you want it. Pavers are non-slip, skid-resistant, and offer superior drainage. They also have a lower heat absorption, which means no burnt barefeet!
As for using concrete – Concrete slabs are easy to install, however Concrete can crack and stain over time (although stamped concrete is better at hiding stains). You may have to remove the entire slab when large cracks and damage appear. The slab will take time to dry, and you may not be able to use the surface for up to five days. Concrete can be slippery when wet, and produces a daytime glare – not ideal in super sunny spots. If you need to get under the concrete, it’s virtually impossible without ripping up the entire slab.
Most clay and concrete products will vary in colour from batch to batch because of the materials used to make the product. We do recommend you order slightly more than you need to ensure you do not leave yourself short.
If the product you require is in stock, you will usually receive delivery within 2 days or on the date you specify. If for any reason there is a problem with your order, one of our Customer Services Representatives will be in contact with you to keep you up to date on the progress of your order. Please note, some products from our suppliers are made to order, therefore our Customer Service Representatives will advise when delivery can be expected.
Due to the delicate nature of our products, it’s advisable to order an additional 5% to cover potential breakages or incorrect measurements, as industry standards permit up to 5% damage. If you discover any damages or incorrect items upon delivery, please report them immediately for documentation. For incorrect goods, notify us within 48 hours. In cases where breakages exceed the expected 5%, please inform us within 3 days. We may dispatch an ABC Building Products representative for inspection and approval of replacements. This policy aims to swiftly address any concerns while maintaining customer satisfaction.
While we list over 7000 products, including cladding, not all are immediately available in stock. Many items are ordered upon request from suppliers, which may incur freight costs. For special orders, there will be an additional charge (current charge rate to be confirmed). Please note that the term ‘DISPATCH’ has been updated to ‘DESPATCH’ to reflect our service accurately. These details are crucial to set the right expectations for our customers.